ABOUT NYC
NYC is an autonomous agency under the Ministry of Culture, Community and Youth (MCCY) that aims to advocate youth interests through connecting with the youth sector and enabling holistic youth development. NYC is the national coordinating body for youth affairs in Singapore, and has since made great strides to engage with the youths through various programmes such as OBS and YouthCorps.
THE PROJECT
As interns, the team was in charge of designing the web application
called On My Way (OMW), from the wireframe of the website to the content
to include. OMW is built on 5 pillars, Know It All,Day in the Life,
Networking Connects, Let's Chat! and Taster Programs, with the aim of
being a one-stop platform for all things career related.
WORK EXPERIENCE
My work experience can be summarised into 2 halves. During the first
half, my main responsibilities included prototyping the web application
on Figma, conducting career interviews
and write ups, creating infographics and finding a suitable platform for
conducting Networking Connects.
In order to create the prototype, I had to learn how to navigate
the Figma software, so I learnt from the free tutorials on the Figma
website and asked the other interns that had prior experience using
Figma. Then, the team created a
branding guide and
sketched out possible designs for the web application. We also conducted
user testing by allowing users to
interact with the OMW prototype directly and observing if the features
of the application was easy to access and intuitive for them. Prior to
this internship, I never had any experience in developing web
prototypes. I learnt how to navigate the software and the
importance of visual hierarchy, colours and typography
for website design, as well as
implementing design centric principles
for a better user experience.
By the end of this duration, I had conducted a few interviews with
working professionals to better understand their jobs and gain useful
insights which can help guide youths that want to pursue a similar
career path as them. I also gained lots of experience using
Adobe Illustrator to create engaging and
colourful infographics.



During the second half, we began to
scale up the project, expanding from the
initial 3 focus industries to a total of 7 industries. We also began
development of the website, liaising with
external vendor Revez that is developing our prototype into a workable
website. There were weekly zoom meetings for us to discuss with Revez
the best way to implement the website, and ensure the website would look
the way we wanted it to. It was definitely an eye-opening process, where
I got to be
involved in the process on negotiation and communicating
the teams’ ideas to the vendor. The team also had to rework our old
prototype, removing the infographics in order to make our website
responsive.
You can explore our working prototype
here.



CHALLENGES FACED
Given the COVID-19 situation, we had to work from home. I never got to
meet the other interns and was unfamiliar with the project itself. I was
thus awkward with the team and did not know how I could contribute to
the discussions and projects. Splitting the work between us was also a
challenge. It was hard to keep track of what the others were doing and
thus we were slow to complete our tasks.
Apart from reorganizing the google folder and the timesheet, we
also decided on holding zoom meetings regularly twice a week, to check
in on the status of our tasks, and reassign tasks if needed. We also
have a weekly zoom lunch and games for us interns to get to know each
other better, thus helping us to work better as a team. As I became more
comfortable with the team and we developed a suitable method for us to
remain organized and stay on track, it definitely became more manageable
to work in such an environment. We developed a master excel sheet that
helped us to stay organized, and even as we scaled up our project in the
subsequent weeks, we were able to keep up with the work, and note the
different tasks each of us were responsible for.
KEY TAKEAWAYS
TEAMWORK MAKES THE DREAM WORK
Working remotely was a definite challenge, but by staying organised and having a clear system indicating what task needs to be done and who is doing it helped the team to work efficiently. It was also important to get to know each team member as individuals, to better understand how each other works and thus prevent misunderstandings during discussions.
HAVE THICKER SKIN
During the research phase, we had to contact many individuals from a variety of jobs to find out more about what they do. Knowing who and what to ask from these people was something I had to pick up slowly as I reached out to more people. I was hesitant initially, but I realised that sometimes just daring to ask others for help is all the difference you need to find the next lead needed in our project, and most people are more than happy to share about their experiences.
THE IMPORTANCE OF GOOD DESIGN
When it comes to building a product consumers will use, keeping the user at the heart of the matter is crucial. I learnt how to keep a mobile web page user-friendly through the multiple user testings we conducted - from how to phrase and format the text, to using colours and graphics to help emphasize or draw attention to certain elements we wish to highlight to the users.
CONCLUSION
This internship was definitely not a typical one, where I worked with a
team of people which I have never met face to face before, and was
totally remote. However, I have gained valuable experiences during this
period, namely prototyping on Figma and how to communicate better. I
believe I have become more forthcoming with my ideas, and this
internship has raised my interest for web development a design. Moving
forward, the skills I have learnt will definitely be useful for future
projects, and help me to keep a design centered approach when solving
problems. Of course I hoped to have been able to work with the team face
to face, which I believe would have made communication much easier
between each other, but ultimately I am glad to have taken up this
internship at NYC, and I would do my best to emulate the organisation’s
work ethic in my future career.